CATI Pro
One Connected Platform. Smarter Conversations. Better Customer Experiences.
A modern, enterprise-grade Research Operations and Customer Engagement Platform designed to streamline and optimize every stage of data collection, intelligent telephony, speech analytics, and fieldwork operations.
Enterprise-Grade Research & Operations in Action
Watch how CATI Pro brings customer interactions, interviewer workflows, AI insights, and real-time management into a unified workspace.
Built for High-Volume Surveys & Intelligent Contact Centers
Whether managing a small research project or coordinating thousands of interviews across multiple locations, CATI Pro provides the exact tools required to ensure data quality, interviewer productivity, and project success.
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Dynamic Scripting & Quota Balancing Real-time demographic balancing, branch logic, and customizable outcome codes.
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Integrated Omnichannel Telephony Predictive dialer, WebRTC browser phone, WhatsApp, SMS, and email queues.
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Supervisor Live Listen, Whisper & Barge-In Real-time agent coaching, quality scorecards, and tamper-proof call recordings.
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AI Conversation Intelligence Automated call transcription, sentiment analysis, keyword tracking, and meeting summaries.
Everything you need to run intelligent research and operations
Click any core pillar below to view its complete architecture, technical capabilities, and operational benefits.
Omnichannel Engagement
Connect with respondents and customers across phone calls, WhatsApp, SMS, and email with unified conversation history.
Predictive Dialer & Telephony
High-efficiency outbound dialing, interactive inbound queues, and browser-based WebRTC calling without external software.
Survey Designer Studio & CAPI
Drag-and-drop survey builder with skip logic, piping, multi-media capture, and offline-capable mobile field apps with GPS.
Live Monitoring & QA
Supervisors can monitor agent availability, listen live, whisper guidance, barge in on live calls, and score recordings.
AI Conversation Intelligence
AI speech-to-text transcription, automated call summaries, sentiment detection, and automated outcome tagging.
Quota & Sample Management
Sophisticated quota allocation by demographics, respondent deduplication, automatic recycling, and appointment callbacks.
Customer Feedback & Research
Run NPS, CSAT, customer satisfaction studies, public opinion polling, and healthcare surveys across digital and phone channels.
Ticketing & Workflows
Connected service tickets, team task assignments, SLA tracking, and workflow automation for resolved customer issues.
Intelligent IVR Routing
Multi-tier voice prompts, custom menus, language routing (Arabic/English), and skills-based distribution to agents.
BI Dashboards & Analytics
Interactive KPIs, interviewer performance scorecards, and one-click data export directly into SPSS, Excel, SAS, and BI tools.
Explore All 27 Enterprise Modules
Select a category below to explore the functional modules and technical capabilities of the CATI Pro platform.
Security, Compliance & Global Scalability
Built from the ground up for strict regulatory environments and mission-critical enterprise workloads.
PDPL & GDPR Compliant
Complete data protection policies, respondent consent tracking, full audit trails, and data anonymization tools.
Native Arabic & RTL Support
Full bidirectional language support, questionnaire translations, and bilingual interviewer prompts (Arabic & English).
High Concurrency & Low Latency
Scalable cloud-native architecture supporting hundreds of simultaneous interviewers and thousands of daily calls.
Extensible REST API & Webhooks
Effortlessly integrate with CRM systems, Asterisk/Twilio telephony, custom databases, and existing enterprise tools.
Ready to transform your research operations with CATI Pro?
Contact our technology team today for a tailored walkthrough, architecture discussion, or private sandbox deployment.